Frequently Asked Questions


Returns & Exchanges

What is your return/exchange policy?

Shipping

We will ship Monday through Friday (weather depending) using UPS. Please allow up to 10 business days for your order to be charged and processed, plus the estimated shipping timeframe depending on your location.

Non-Returnable Conditions

MDI Truck cannot accept returns on the following item(s):

  • Special Orders – Item(s) not stocked by our warehouse, OEM item(s), or item(s) ordered particularly for your needs.
  • Electrical - These item(s) are non-returnable
  • Fluids – Oil, fuel treatments, or cleaners
  • Obsolete - Item(s) considered as "No Longer Available" (NLA).
  • Non-salable - Item(s) previously used, mounted or altered.

Returnable Conditions

MDI Truck believes the customer should be satisfied with the quality parts they receive from us. If we make an error, or the customer has a quality concern, we will issue an RMA including a prepaid freight call tag authorizing the return of the item. If the model/serial number was not provided by the customer at the time of order, they will be responsible for return shipping charges and a 15% processing fee. To complete your return, we require a receipt or proof of purchase.

The following reasons qualify for a full replacement, credit or refund and to have freight expenses taken care of by MDI Truck. All other returns are subject to a 15% processing fee.

  • Quality issue - If the customer is not satisfied with the item(s) within 30 days from the delivery date.
  • Warranty issue - If the item(s) fails prematurely and is still under the manufacturer’s warranty period.
  • Other than ordered - If item(s) received was other than what was ordered and reported within 10 days.
  • Shipping
  • To return your product, you should mail your product to: MDI Truck, 50 Chase Street Ext. Auburn NY 13021
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

How do I make a return?

Please give us a call at 315-253-5157, and mail your product to: 50 CHASE STREET EXT., AUBURN, NY 13021. We require a receipt or proof of purchase in order to complete your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Will I be refunded the shipping cost?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


What items are non refundable?

  • Special Orders – Item(s) not stocked by our warehouse, OEM item(s), or item(s) ordered particularly for your needs.
  • Electrical - These item(s) are non-returnable
  • Fluids – Oil, fuel treatments, or cleaners
  • Obsolete - Item(s) considered as "No Longer Available" (NLA).
  • Non-salable - Item(s) previously used, mounted or altered.

If I no longer have my receipt or order confirmation email can I still return an item?

Yes, if you made a purchase online and we can locate/confirm you in our database.


How will I be refunded?

Once we receive your return we will inspect it. If it passes we will refund you, if it fails inspection we will notify you of your rejected refund. Once your return is received and inspected, we will also notify you of the approval or rejection of your refund. If you are approved, the refund will automatically be applied to your credit card or original method of payment, within 10 days.


Can I get store credit back instead of a refund?

Unfortunately our online store is not setup to allow that choice. After we refund you we welcome you back to shop with us!



Shipping & Delivery

What are the shipping costs?

We currently charge UPS Shipping based on your location. You can get a shipping estimate on the Cart Summary page when you are about to place your order. 


Do you ship internationally?

Yes.


When will I receive my purchase?

Please allow up to 10 business days for your order to be charged and processed, plus the estimated shipping timeframe depending on your location.


I won't be home to receive my purchase. Can I specify a delivery time?

Of course, as long as you give us a call BEFORE you place your order, that way we are ready for you and can keep your purchases on hold until you are ready.


I need my purchase before the end of the week! Do you offer expedited shipping?

No worries, yes we do! 


Can I order multiple items but have them shipped separately?

Yes, our online store allows us to pick and choose what we want to ship and when. Please give us a call at 315-253-5157 before you order to let us know.


My package still hasn't arrived, what do I do?

Let us know by filling out our contact form or calling us and we will look into it.


My package arrived damaged, what happens next?

Let us know by email or phone, and we will refund your shipping charges and send you a new item, free of shipping.


My package arrived with missing parts, what do I do?

Let us know by email or phone, and we will send you the missing parts free of charge and shipping. If it's a manufacturing error, please call the manufacturer's phone number located on the product.



Orders & Payment

I made a mistake on my order! Can I cancel it?

Yes give us a call ASAP so we don't accidently ship it. If your card was already charged it will be refunded the total amount.


Can I cancel and order after it's been shipped?

Yes, give us a call ASAP. We can refund you the product price but not the shipping charges.


I have a discount code. Where do I enter it in?

You enter the discount code during the checkout process, on the first page to the right. There will be a section called "Discounts" where you enter the code and click Apply.


I forgot to put in the discount code! Can I still get a discount?

Yes we can manually discount your order for you, just give us a call at 315-253-5157.


What is your Price Matching policy?

We do not participate in price matching at this time.


The product I want is sold out. When can I expect it to be restocked?

It depends on the product. Please get in contact with us to find out when it can be restocked online.


The product I want is not on your website. What do I do?

Please contact us and you can purchase the product over the phone.


How are taxes configured?

Taxes are automatically configured at checkout. What you're taxed depends on the state and county you live in.


Can I order over the phone?

Yes, of course! Give us a call at 315-2535157 to order a product.


What payment methods do you accept?

We accept Visa, Amex, Mastercard, and Discover cards.



Other

What are cookies?

Cookies are small files stored on your browsing device that help make your web browsing experience easier. It autofills usernames and passwords for you, remembers what was in your cart, remembers past websites you've been to, and makes images load faster. By default, most browsers accept cookies.


What is your privacy policy?

When you do business with MDI Truck , you’re personal information will be kept private and confidential. MDI Truck is committed to maintaining your privacy and safeguarding your account, transaction, and personal information.

Obtaining Personal Information

MDI Truck collects certain confidential information from you as a customer. Examples of the type of information collected include addresses, phone numbers, and product preferences. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Information We Collect

Our web servers collect general data pertaining to each Site visitor, including but not limited to, the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@mditruck.com or by phone: 315-253-5157


What are your terms of service?

This website is operated by MDI Truck. Throughout the site, the terms “we”, “us” and “our” refer to MDI Truck. MDI Truck offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeless of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitations of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall MDI Truck, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 50 Chase Street Ext. Auburn, NY 13021

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

MDI Truck / Marietta Diesel Inc.
50 Chase Street Ext.‎
Auburn, NY 13021‎
(315) 253-5157

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